Policy

Policy

At DNK, we are committed to providing our customers with high-quality, fashionable clothing while maintaining the highest standards of service, ethical business practices, and sustainability. Below are the key policies that guide our operations and customer interactions. 1. Customer Satisfaction Policy We strive to ensure that every customer has a positive shopping experience at DNK. If you are not fully satisfied with your purchase, we offer the following: Returns & Exchanges: Items can be returned or exchanged within 30 days of purchase, provided they are in new, unused condition with the original tags and packaging. Refunds: Refunds will be issued to the original payment method within 7 business days. Defective Products: If you receive a defective or damaged item, please contact our customer service team immediately, and we will resolve the issue with a refund, exchange, or store credit. 2. Sustainable Clothing Practices At DNK, we recognize the importance of sustainability in fashion. As part of our commitment to environmental responsibility, we: Prioritize sourcing from brands that use eco-friendly materials, such as organic cotton, recycled fabrics, and biodegradable dyes. Offer clothing that is durable and designed to have a long lifespan, promoting the reduction of waste in the fashion industry. Encourage customers to recycle their old clothing by offering a discount when they bring in used garments for donation or recycling. 3. Ethical Sourcing Policy We are committed to sourcing our clothing from suppliers who uphold ethical labor practices. We ensure: Fair wages and safe working conditions for all workers in the supply chain. No use of child or forced labor in the production of our clothing. Transparency with our customers regarding where and how our products are made. 4. Privacy and Data Protection Policy At DNK, we respect your privacy and are committed to protecting your personal information. Our policy includes: We only collect the necessary personal information (such as name, email, and shipping address) to process orders and provide customer service. We do not share or sell customer data to third parties without consent. Our website uses secure payment methods to protect your transaction details. 5. Promotions & Discounts Policy We offer various promotions and discounts to provide value to our customers. Our policies include: Seasonal Sales: Special promotions and discounts during certain times of the year (e.g., end-of-season sales, holiday specials). Loyalty Program: Customers can join our loyalty program to earn points with each purchase, which can be redeemed for discounts on future orders. Discount Codes: Discount codes can be applied to eligible items and are valid for a limited time. Only one discount code can be used per transaction. 6. Shipping and Delivery Policy We aim to provide fast and reliable shipping services to ensure you receive your order promptly. Our shipping policies include: Free standard shipping on orders over a certain amount (e.g., $50) within the country. Orders will be processed within 1-3 business days, and shipping times may vary depending on the delivery location. Expedited shipping options are available at an additional cost. 7. In-Store Shopping Experience Policy We are committed to creating a welcoming and enjoyable in-store experience at DNK: Personal Styling Services: Our staff is available to provide personalized styling advice to help you find clothing that fits your style and needs. Cleanliness and Safety: We maintain a clean and safe store environment, following all necessary health and safety guidelines. Product Availability: While we strive to keep our store stocked with popular items, certain products may occasionally be out of stock. In such cases, we offer customers the option to order online or be notified when the item becomes available again. 8. Online Store Policy Our online store offers the same great shopping experience as in-store, with added convenience: Secure Checkout: We provide a secure and simple online checkout process for all customers. Order Tracking: Once your order is processed, you will receive a tracking number to monitor its progress until it arrives at your doorstep. Customer Support: Our customer service team is available to assist with any inquiries regarding online orders, returns, or product information. By shopping at DNK, you are supporting a brand that cares about quality, sustainability, and the well-being of our customers and the environment. Thank you for choosing us for your fashion needs!